I won't be updating this post any more. You can follow progress here now: Livedrive Updates
Update 18/10/2011. Incredibly, it has now been 47 days since I first asked Live Drive for help. It has been 43 days since they have made any attempt to contact me, and 19 days since I telephoned them to be told that my problem was being escalated to senior management and that someone would be in touch. I feel sorry for the poor person who runs their Twitter account, because he or she tried to tell me someone would be in touch, although they too are now ignoring me, and they seem to spend their time fending off complaints with a pretty standard "Someone from support will get in touch with you." I find it incredible that any business can continue to function in this way. I'm left wondering if this attitude to customers is driven from the top by Andrew Michael, Michael Hogan and Nick Cowell, or is what's going on being kept well away from them by a bunch of incompetents in middle management?
Update 03/10/2011. Still not a word. Despite her promise on 30th September, I didn't even get the email from the young lady confirming my case had been escalated. Another comment below from someone who has been similarly let down, and the Livedrive Twitter stream seems to have "stopped."
Update 30/9/2011. Still no response from anywhere. I telephoned Livedrive (not cheap from Spain) and spoke to a young lady. After listening to my tale of woe, she put me on hold to go and talk to her manager. After a few moments she came back to me to tell me that my issue had been escalated to senior management. I asked her when I could expect to hear from someone and she replied she couldn't say. I told her that social media was full of stories of people being badly let down by Livedrive and she told me that they did have issues in support and were trying very hard to recruit more staff to deal with the backlog. I asked her specifically if the company was in trouble and she told me they aren't. I reiterated that I can deal with the loss of data if that's the case, but that what I have found unforgivable is the fact that nobody is talking to me after paying for a service for some time. She promised to pass that on and to email me a response to my ticket confirming that my case has been escalated to senior management. I'll keep you posted.
Update 26/9/2011. Despite writing the post below a week ago and sending a link to it via both email and Twitter, I still have had no response from Livedrive. They seem to have adopted a policy of burying their heads in the sand and ignoring me. Very sad.
Some of you may remember that I wrote a post back in April, extolling the virtues of the Live Drive backup service which I had been using for some time. If you missed it, here it is: Livedrive Cloud Storage.
It’s with regret that I have to withdraw my recommendation.
I don’t like it when people throw their weight around on social media when a business has made a mistake. But Livedrive’s decision to ignore me as a client with a problem leaves me with a bad taste in my mouth – the more so because other people have used the service on my recommendation.
The short story is their backup service didn’t work for me when I needed it, and their support system has been the worst I have ever experienced from a company to whom I have been paying money. read more »
After two and a half years of solid posting, it’s been weird to have left this site alone for so long. But I’ve had a great time doing new and exciting things all over the web!
And I thought it was time to give you a little update.
My focus has been on getting myself organised in my new role marketing several businesses, and it’s been a learning curve for me, and quite fascinating because of that. Working with people who are not only at the cutting edge of retail, but are also at the top of their game has been challenging and rewarding.
I’ve talked quite a bit about Booost Oxygen, so for today’s post I though I’d fill you in on another of the group’s businesses:
The Platter Company read more »
Google have had several false starts in trying to launch a social media platform, and the latest is Google Plus. It’s currently in beta, and I’ve been using it for a few days with a bunch of other people.
It’s basically the same as Facebook. You can:
But here’s the major difference:
Circles read more »
This is a guest post from Archan Mehta
It’s a question I’m often asked, and the answer is surprisingly simple:
Whichever one your clients and potential clients use!
All you have to do is find out which ones they use, and then make sure you have a presence there. Finding out is as easy as asking them – via email, on the phone or Face to Face – but if you’re “in tune” with your clients, you probably instinctively know where they currently spend time on line.
These are very rough guidelines and are based on my experience here in Europe: read more »
Those of you who read this site regularly, and those who are subscribed to my newsletter, will know that I’ve been working as a consultant for a company called Booost Oxygen. We’re soon going to be launching a canned oxygen product aimed at sports people into the UK market, and it’s been interesting and good fun working on the project.
The brains behind Booost are Darren Smith and Richard Booth, and they run a group of companies over in UK - I’ll tell you some more about those later. read more »
Every Friday, and on the third of every month, we have massive traffic days on our travel blog. And that means we earn good income as well on those days. Adsense income and income from our affiliates goes through the roof.
What’s the secret?
With over 5,000 subscribers to our email newsletter, anything we send that links back to the site gets us great traffic, so we work hard to make sure that what we send is worth people’s time.
The Friday Email read more »
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